【 Weak current College 】 jiadianzhuanyedian operation code for the standard primary content (extract)

1 scope
This standard establishes jiadianzhuanyedian in undertakings, business facilities and the procurement of goods, merchandise sales, quality assurance, customer service, employee management.
This standard applies to chain or independent jiadianzhuanyedian.
2 normative references files
The following documents to the terms of reference by this standard as the terms of this standard. Any dated reference file, all of its subsequent amendment (not including corrigendum of content) or revision shall not apply to this standard. However, according to this standard are encouraged to reach an agreement the parties explore the possibility of using the latest version of the file. Where no date of reference file, its latest version applicable to this standard.
GB50016 — 2006 "architectural design fire protection standard"
GB50019-2003 the heating, ventilation and air conditioning design code
GB/T18106 — 2004 the retail trade classification
Department of Commerce, and other five ministries 2006 18 Decree the retailer Promotion Act managerial approach "
Department of Commerce, and other five ministries 2006 decree the retailer supply 17 fair trading management approach "
(AQSIQ Decree 5) mandatory product certification regulations
National first batch of the implement is compulsory the catalogue of sex product attestation
3 terms and definitions
3.1 jiadianzhuanyedian homeappliancespecialitystore
To specialize in consumer electronics electric appliances product-oriented business premises.
3.2 homeappliancespecialitystoreoflargescale large shop
Business area of 8000 square meters, in the management variety in 12000 more specialty shops.
3.3 medium shop homeappliancespecialitystoreofmiddlescale
Business area in between 3000 to 8000 square meters, the management variety in more than 70 specialty shops.
3.4 homeappliancespecialitystoreofsmallscale small shops
Business area in the 3000 square meters, the management variety in 7000 species of the following professional shop.
3.5 promotional service charge servicechargeforsalespromotion
Means in accordance with a written contract, in order to facilitate vendor specific brands or specific varieties of merchandise sales, store to provide printed poster, promotions, advertising, and other appropriate services, the supplier fees.
4 undertakings and business facilities
4.1 undertakings
4.1.1 jiadianzhuanyedian site should be consistent with the overall urban planning and commercial network layout, and other commercial formats within the region and the environment.
4.1.2 jiadianzhuanyedian should set in position is moderate, the transportation is convenient, the relative concentration of regional population. Large and medium-sized stores to choose location downtown or transport hub where appropriate.
4.1.3 jiadianzhuanyedian according to the business area and the number of operating varieties, divided into large, medium and small shops. Specific city or region should be set to the number of jiadianzhuanyedian total control, large shop service population to 10-15 million is appropriate, medium-sized shop service population of 10 million.
4.1.4 jiadianzhuanyedian architecture layer high above the ground, floors should be 4.5 m higher than 4 meters, the floor should meet flat, wear-resistant, non-slip and not from dust and other requirements.
4.1.5 jiadianzhuanyedian main channel width of not less than 3 meters, the secondary channel width of not less than 2 m.
4.1.6 large shops should be without prejudice to road traffic, parking and unloading place, to the appropriate store should have the promotional venues and non-motorized vehicle parking spaces.
4.2 business facilities and environment
4.2.1 jiadianzhuanyedian should be equipped with the following basic equipment:
-Basic equipment: elevator (the second floor and above), fire-fighting equipment, lighting systems, power systems, audio systems,ventilation, air conditioning system, drainage systems etc.
— Business equipment: kiosk, showcase, help desk, cash register, cash register, POS, delivery vans, service vehicles, poster frame, POP hanger, signs, the backgrounds, warning signs, Bulletin Board, etc.
4.2.2 jiadianzhuanyedian fire facilities should be consistent with the architectural GB50016 – 2006 design fire protection standard.
4.2.3 jiadianzhuanyedian should set emergency access and emergency door and kept clear at all times, to ensure that accidents can quickly evacuated customers.
4.2.4 large and medium-sized stores should install unified guide identification system to facilitate consumers choose to buy.
4.2.5 jiadianzhuanyedian should reasonably business area, Office area and sending and receiving and storage of goods in the private area, the region should have clear signs that the area should be able to meet the needs of the marketplace business.
4.2.6 jiadianzhuanyedian should press GB50019-2003 the heating, ventilation and air conditioning design code to configure the device, the control stores the internal temperature and humidity to keep the air fresh.
4.2.7 jiadianzhuanyedian of air conditioning systems and lighting system configuration, should fully reflect the requirements of energy saving, energy saving materials and equipment used.
4.2.8 large and medium-sized stores should be based on the average flow season customer sets the appropriate customer use toilets and rest areas.
4.2.9 to chain operated by jiadianzhuanyedian should have distribution centers, and has the appropriate logistics support system.
4.2.10 jiadianzhuanyedian should stand out through the door or the shop is equipped with desks and is equipped with a dedicated receptionist.
4.2.11 large and medium-sized stores should have basic management information system, including the merchandise management system, POS management systemAnd logistics management systems, financial management system,customer management system and after-sales service system.
4.2.12 jiadianzhuanyedian response customers may contact to power enhanced security management to avoid accidental injury caused to the customer.
5 commodity procurement and supplier relationship
5.1 commodity procurement
5.1.1 jiadianzhuanyedian shall not purchase "three" (no product quality certificate of quality, no production plant name and address).
5.1.2 jiadianzhuanyedian should establish commodity procurement management system and purchase a verification system, according to the contract on the quality of the identification of goods and the related logo.
5.1.3 jiadianzhuanyedian on the intrinsic quality of the inspection of goods may be entrusted with related qualification of professional quality inspection agencies.
5.1.4 the procurement of goods, should the supplier qualification documents and merchandise quality inspection and evaluation.
5.1.5 checking supplier qualification documents should include the following:
– Enterprise corporate business license, tax registration certificate;
— Production license, 3 c safety certification, network access license for telecommunications products, gas appliances production license, health permit;
-Inspection of imported merchandise should be given notice, imports declarations or certificates of the imported goods, customs, tax forms, inspection and acceptance of the certificate and user manual;
– Trademark registration certificate or proof of license and authorization.
5.1.6 the identification of goods quality should include the following elements (the copies of the documents is, what the real reliable):
— — Product standard;
— — Product quality inspection and certification;
-Commodity inspection certificates, labels, approval and other market access;
— Relevant commodity quality certification mark, the energy efficiency certificates, trademarks and patents;
— Packaging advertising on basis of proof.
5.1.7 introduce counter sales of goods, and to purchase goods in the same management.
5.2 and supplier relationships
5.2.1 jiadianzhuanyedian and suppliers should mutually conservative business secrets should not be unlawful acquisition, disclosure, use, or allow others to use trade secrets of the other.
5.2.2 jiadianzhuanyedian received promotions to the vendor, prior service with the consent of the supplier, at the conclusion of the contract, expressly agreed upon to provide services, content and duration of the project; the project, the standard fee, the amount, purpose, manner and content such as liability for breach of contract.
5.2.3 promotions resulting costs and risk, jiadianzhuanyedian should share with the vendors.
5.2.4 vendors provide the dispatched jiadianzhuanyedian, promotional services and supplier jiadianzhuanyedian contract, dispatched personnel work, working hours, working time, wage payment, personnel management and related matters such as cost, make a clear consensus.
5.2.5 jiadianzhuanyedian in purchase, return process, the following are not allowed to damage the interests of suppliers:
— — Vendors, no good reason, the requiring suppliers to lower commodity prices;
— — No legitimate reason to adjust the inventory, business premises renovation, replacement shelf in the name of the return to the supplier;
— — Product promotional period price a lot purchase, promotion period, no justification for the remaining goods to normal price return;
— — Itself causes commodity pollution, damage, or expired, require vendors to accept the return and to bear the loss.
5.2.6 jiadianzhuanyedian shall have the following restrictions of competition:
— — Require vendor direct to consumer sales prices shall not be less than or equal to the market price of the sale;
— To change the terms, do not cut their transactions, transactions, and so threaten to require suppliers within a certain geographical area, not to have a competitionbetween suppliers of the other vendors;
— To change the terms, do not cut their transactions, transactions, and so threaten, no justification for restrictions on suppliers to specific vendors supply;
— — Fines or penalties threaten other responsibilities, requirements for suppliers not to other vendors provide more favourable commodity prices.
6 item display and sales management
6.1 merchandise display
6.1.1 jiadianzhuanyedian merchandise ordered by category display, safe stacking, stacking height does not exceed 2 metres.
6.1.2 goods should be subject to a delivery of a check, indicating the name, origin, model, sales price and the manufacturer name, do write accurate, tag.
6.1.3 sample demonstrates environmental conditions such as different from the average family's use of the environment, should make special reminder jiadianzhuanyedian and instructions.
6.2 sales management
6.2.1 jiadianzhuanyedian to consumers to provide goods or services, in accordance with the relevant provisions of the laws and regulations and their related undertakings to fulfil their obligations.
6.2.2 jiadianzhuanyedian shall sell smuggling goods, second-hand goods, substandard merchandise, three product and require compulsory certification without the "3C" and other certification logo merchandise.
6.2.3 jiadianzhuanyedian campaigns, not reduce promotional merchandise quality and after-sales service standards may not be substandard goods as prizes, gifts.
6.2.4 jiadianzhuanyedian on the brand, corporate or advertising of goods shall be true and accurate and comprehensive, may not contain content of derogatory of others.
6.2.5 jiadianzhuanyedian sales of commodities should document is complete, in the case of compulsory certification field, should be affixed with relevant identification. Import of goods should have inspection certificates, declarations and related supporting documentation and user manual.
6.2.6 commodity price sales, should informthe consumer price of the real causes and real causes, such as price drop lines processing samples or defective merchandise, the State should also express yourself, and manufacturers, retailers exemptions related obligations.
6.2.7 Markdown merchandise should also indicate the price, the price shall mean the price in this once before in this shopping transactions with trading ticket prices.
6.2.8 jiadianzhuanyedian gift to consumers, shall ensure compliance with the corresponding performance gifts purposes and security requirements, and assume the responsibility of quality gifts.
6.2.9 jiadianzhuanyedian shall form an integral part of the original goods as a gift.
6.2.10 jiadianzhuanyedian shall intercept and optionally processing vendor gifts, should ensure that the gifts can vary according to the sales of main products in the hands of customers served together.
6.2.11 large and medium-sized stores should be gradually implemented product barcode POS system, the implementation of the single-product management.
6.2.12 jiadianzhuanyedian sales staff should be familiar with to understand the basics of home appliance goods, patiently to introduce product price, performance, characteristics, use, maintenance, warranty and after-sales service, and other information.
7 guarantee and after-sales service
7.1 jiadianzhuanyedian should ensure that the normal use of the goods or services for which the supplied goods or services should be of quality, performance, usage and period of validity, but consumers purchasing the goods, or to accept the service already know the existence of flaws.
7.2 jiadianzhuanyedian to advertising, product description, physical sample or otherwise indicate that goods or services of quality condition, should ensure that their goods or services of the actual quality and indicates the status of quality.
7.3 jiadianzhuanyedian shall, in accordance with the People's Republic of China product quality Act, the consumer protection act People's Republic of China and other laws and regulations and who sell who is responsible for three packages (repair, replacement, return) in principle, admissible, resolve consumer problems raised by the quality of goods. This shop is another quality commitment, commitment to content should be honoured.
7.4 jiadianzhuanyedian should, in accordance with the commitment to the larger volume or weight of goods delivery, commitment to delivery of the merchandise catalog and delivery conditions should stand out in the shop at the express.
7.5 need on-site installation or commissioning of the goods, jiadianzhuanyedian should assign service professionals provide installation or commissioning services, after installing or debugging should be the consumer's written confirmation.
7.6 jiadianzhuanyedian should have a dedicated service hotline and published in prominent department stores. The shop should be matching hand handle consumer complaints and is responsible for the subsequent return visits.
8 staff management
8.1 jiadianzhuanyedian shall, in accordance with the provisions of national laws and regulations, standard management according to the law of employment.
8.2 jiadianzhuanyedian salesperson should be made consistent with the work of training requirements for qualification certificate, can speak Mandarin, strong language and communication skills.
8.3 jiadianzhuanyedian staff should dress code, the uniform wear badge number, instrument behaved, polite, integrity-based, not-to-consumer for deceptive advertising or false promises.